Payment & Cancellation Policy
At Sea Spray Cleaning Co., we value clear communication and mutual respect. The following policy helps ensure a smooth experience for both our clients and our cleaning team.
Consultations
All new clients are required to complete an initial cleaning consultation before any cleaning services are scheduled. Consultations are currently provided free of charge.
Payment Policy
Payment is required prior to or at the time of service, unless otherwise agreed upon in writing.
We accept all major credit and debit cards.
ACH/bank transfer may be available for approved recurring clients.
For recurring services, a valid payment method may be kept on file and charged automatically after each cleaning or on a scheduled billing cycle.
Failure to provide payment may result in delayed or canceled service.
Cancellations & Rescheduling
We understand that schedules can change. To respect our team’s time, we require the following:
Cancellations or rescheduling requests must be made at least 24 hours in advance of the scheduled service.
Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
Same-day cancellations or no-shows may be charged up to 100% of the scheduled service cost.
Access to Property
Clients are responsible for ensuring we have access to the property at the scheduled service time. If we are unable to access the property upon arrival, the appointment may be treated as a same-day cancellation and subject to applicable fees.
Pricing Adjustments
Pricing is based on the information provided during the consultation. If the condition of the property differs significantly from what was discussed, we reserve the right to adjust pricing accordingly before proceeding with the service.
Agreement
By scheduling a service with Sea Spray Cleaning Co., submitting a consultation request, or confirming a cleaning appointment, you acknowledge and agree to this Payment & Cancellation Policy.
